At our hotel, you may be required to provide personal information at various times, including:

• Contact Information: (e.g., name, phone number, email address, etc.)
• Personal Details: such as date of birth and nationality.
• Children’s Information: such as name, date of birth, and age.
• Credit Card Details: (only within transaction-related systems).
• Check-in and Check-out Dates: for your stays at our hotels.
• Preferences and Interests: such as smoking or non-smoking rooms, preferred room location (e.g., lower floor, higher floor), bed type.

In general, we do not intentionally collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, health details, or sexual orientation. We use your personal information solely for the following purposes:

1. Managing your reservation
2. Improving our services includes:

•  Conducting surveys, analyzing feedback, and understanding customer patterns.
• Handling Customer Complaints

Compliance with Local Regulations: Such as maintaining business or accounting records.